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Matt’s MSIgnite 2017 Skype for Business & Microsoft Teams Notes

IgniteSessionBRK3370

Here is where I’ll be keeping my notes about important announcements around Skype for Business & Microsoft Teams.

Will try to answer your burning questions about Skype for Business & Microsoft Teams

  • What New with Teams and Skype for Business?
  • What’s Microsoft’s story about Skype for Business & Microsoft Teams?
  • What Do I say about Skype for Business & Microsoft Teams?
  • What’s up with “Microsoft Phone System”?
  • etc.

Some Skype4B/Teams Resources:


Announcements/News

Monday

Tuesday

Wednesday

Thursday

Friday


What I will be doing at Ignite 2017!

  • Doing a Discussion in BRK3370 on: What Microsoft Teams Means for Skype for Business Partners & Customers” – Sign up here.
  • Official MVP Blogger on several sessions: (see articles here)
    • Skype for Business vNext,
    • Call Queues & Auto Attendants
    • Microsoft Teams Adoption
  • Landis Technologies is Showing Attendant Pro at booth #1456
  • Meetings & Live Podcast Sessions
  • Seeing what’s new!

Microsoft Teams User Tip #19: Teams SnapChat Feature: Skype for Business IM’s Disappear After a Period of Time

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It appears like Skype for Business instant messages entirely disappear after a certain amount of time. (appears like 24hrs to me, but thats a rough estimate)

Take a looks in Chats after 24hrs, and presto, Gone!


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So, just be aware, if you use Teams to Skype for Business IM Chats, they will not be saved or searchable in Teams. (Teams makes this clear). Also, they entirely disappear like a SnapChat photo!

Winking smile

Microsoft Teams User Tips #18: Keep Multiple Microsoft Teams Accounts / Tenants Open Simultaneously

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Several things conspire to make it ideal to be able to keep multiple Microsoft Teams Accounts/Tenants open simultaneously. Unfortunately, just opening several Browser windows and switching to the appropriate Accounts/Tenants doesn’t seem to work since all the browsers switch to the same Account/Tenant.

But we can achieve this using Chrome “People” feature. Essentially Chrome People seems to make separate browser sessions, which allows us to stay in multiple separate Accounts/Tenants.

Let’s get going…

Using Chrome, click on the “People” button beside the Minimize/Maximize/Close button in the upper right of Chrome.

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Add Person

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Type in a Name (to identify the Account/Tenant). Assign an avatar to identify it in your task bar if you wish.

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No need to create additional Google Account, “No Thanks”

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Now sign into Microsoft Teams

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And switch to the Account/Tenant you want this “Person”/Session to show.

Repeat this for each Guest Accounts/Tenants you interact with regularly and you should be able to interact with all the Guest Accounts instantly.

How to Have this Session (Person) StartUp in Correct Account/Tenant

Now we want to assign this “Person” (Account/Tenant browser sesssion) an URL that opens the correct tenant.

An Account/Tenant URL like like this.
https://teams.microsoft.com/_?tenantId=72f988bf-86f1-41af-91ab-2d7cd011db47

When you switch between Accounts/Tenants in Microsoft Teams this URL is shown briefly and you can copy it. We want to copy this URL and make it the default startup web page for this Session.

So let’s switch the Account/Tenant we want to work with. Do this in Teams:

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Now copy that URL…

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Now go to Chrome, then Customize & Control Chrome | Settings |

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Go to On startup | Open a specific page or set of pages | Add a new page | and copy the URL we got above.

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Summary

Now you can stay in in multiple Accounts/Tenants simultaneously.

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What this solution does:

  • Be in multiple Accounts/Tenants at the same time
  • Keep Presence (roughly) Correct.

What this solution does not (yet) do:

  • Automatically sign-in using correct credentials
  • Allow users to make audio/video calls
  • Windows are not tabs in one browser
  • etc.

If you have any ideas on how to make this solution even better, please comment!


To see more Microsoft Teams User Tips:
http://windowspbx.blogspot.com/search/label/MicrosoftTeamsUserTip

.[Video] Learn Microsoft Teams in 5 Minutes:
http://windowspbx.blogspot.com/2016/11/learning-microsoft-teams-in-5-minutes.html

Microsoft Teams User Tip #17: Moderation & How to Delete Other User’s Messages

Things are great, users are really making use of Microsoft Teams and then…you would like to “cleanup” some messages in a Team channel. How do you do that?

By default users can only delete their own messages.

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But not other users.

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If you would like to configure Microsoft Teams so Team Owners can delete other user’s messages, you are going to have to nicely ask your Administrator to make a change in the Office 365 Admin Center. (NOTE: this is a Microsoft Teams wide setting)

This is what they will need to do:

In the Admin Center

Admin Center | Settings | Services & add-ins | Microsoft Teams.

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Now expand Messaging and turn “Allow owner to delete all messages” = ON. Save.

In the Team

In the Microsoft Teams client, go to Teams.

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Now select More Options | View USers | Settings | & enable “Owners can delete all messages”.

Now Owners should be able to delete other user’s messages. Let’s Check:

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Sure enough! Great.

To see more Microsoft Teams User Tips:
http://windowspbx.blogspot.com/search/label/MicrosoftTeamsUserTip

.[Video] Learn Microsoft Teams in 5 Minutes:
http://windowspbx.blogspot.com/2016/11/learning-microsoft-teams-in-5-minutes.html

Cloud PBX Call Queues Get Additional Contact Center Feature PowerShell Commands: Serial Routing & Agent Opt Out

It is not currently on the Office 365 Roadmap, but my alert colleague, CJ Martin, notified me that it looks like some work is being done to add some new functionality to Skype for Business Cloud PBX Call Queues (aka Hunt Groups) based on the Microsoft Set-CsHuntGroup documentation, which includes new PowerShell parameters to configure Serial Routing and Allow [Agent – see below] Opt Out.

Both of these features are highly anticipated by those using Cloud PBX Call Queues in Attendant console and light contact center scenarios.

Below are the commands.

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And apparently to allow agent Opt Out.

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We weren’t sure if we missed something in all the Microsoft Teams buzz, so we went right over to Office 365 and checked, and sure enough the commandlets are there so we gave them a whirl:

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The commandlet response was:

The AgentOptOut feature is not available yet.

When will “yet” be? No guarantees here, but looking forward to this type of functionality quite eagerly!


Sources: https://technet.microsoft.com/de-de/library/mt796457.aspx
Office 365 Roadmap: https://products.office.com/en-us/business/office-365-roadmap